Terms of Service — STL Executive Transportation

Welcome to STL Executive Transportation. By booking or using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.


1. Services Provided

STL Executive Transportation provides premium black car and chauffeur services as outlined on our website. All bookings are subject to vehicle and driver availability.


2. Reservations and Payment

  • A valid credit card is required to secure all reservations.
  • The full balance will be charged to the card on file 48 hours prior to the scheduled service.
  • If a card is not kept on file, a payment link will be sent 48 hours prior to the scheduled pickup.
  • Failure to complete payment may result in cancellation of the reservation.


3. Cancellation Policy

  • 24+ hours prior to scheduled service: No charge
  • 12–24 hours prior: 25% of total fare charged
  • 6–12 hours prior: 50% of total fare charged
  • Less than 6 hours prior (including no-shows): 100% of total fare charged


4. Gratuity

Gratuity is not included in the fare and is at the discretion of the client or passenger.


5. Waiting Time

  • A 10-minute grace period is provided for standard pickups.
  • Airport arrivals include complimentary wait time after flight landing; no waiting-time charges apply for airport pickups within this window.
  • For non-airport pickups, additional waiting time beyond the grace period may result in extra charges.


6. After-Hours Service

A $25 after-hours service fee applies to all trips scheduled between 10:00 PM and 5:00 AM.


7. Additional Charges

  • Additional stops or route changes are subject to extra charges based on time and distance.
  • All services are subject to minimum billing requirements.
  • Tolls, parking, and any other incidental fees will be added to the final bill unless otherwise specified.


8. Client Responsibility

  • The client assumes full financial responsibility for any damage caused during service by themselves or any member of their party.
  • A sanitation fee of $350 applies in the event of excessive mess, spills, or soiling of the vehicle.


9. Conduct Policy

  • Smoking, vaping, illegal substances, weapons, and underage alcohol consumption are strictly prohibited in all vehicles.
  • Passengers must be 21 years of age or older to consume alcohol. Valid identification may be required.
  • The chauffeur reserves the right to terminate service without refund in the event of unsafe or inappropriate behavior.


10. Right to Refuse Service

STL Executive Transportation reserves the right to refuse service to any individual or group that poses a threat to the safety or comfort of our chauffeurs or other passengers.


11. Capacity

Vehicles may not be loaded beyond legal seating capacity at any time.


12. Liability

  • STL Executive Transportation is not responsible for delays caused by weather, traffic, or unsafe road conditions.
  • Our liability, where applicable, is limited to the amount paid for the service.
  • We are not responsible for items left in the vehicle, though we will make reasonable efforts to recover and return lost property.


13. Insurance

All vehicles and drivers are fully insured in compliance with Missouri state regulations.


14. Vehicle Condition

We ensure all vehicles are well-maintained and clean. If you encounter any issues with the condition of the vehicle, please report them immediately to your chauffeur or our customer service team.


15. Special Requests

Special requests (e.g., child seats, specific vehicle models) should be made at the time of booking and will be accommodated subject to availability.


16. Emergency Situations

In the event of an emergency, our chauffeurs are trained to handle the situation safely and efficiently. Please follow the chauffeur's instructions at all times.


17. Force Majeure

STL Executive Transportation is not liable for failure to perform any obligation under these terms due to events beyond our control, including natural disasters, acts of terrorism, or government regulations.


18. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details.


19. Changes to Terms

STL Executive Transportation reserves the right to update these terms at any time. Continued use of our services constitutes acceptance of the new terms.


20. Dispute Resolution & Governing Law

  • Any disputes arising from these terms shall first be addressed through good-faith negotiation.
  • If a resolution cannot be reached, these terms are governed by and construed in accordance with the laws of the State of Missouri, and disputes shall be resolved in state courts located in Missouri.


Contact Us

For any questions or concerns regarding these terms, please contact us at info@stlexecutive.com.